These Terms of Service govern your access to and use of welllifesense.com and your purchase of products from Well Life Sense.
By accessing the website, creating an account, or placing an order, you agree to these Terms. If you do not agree, do not use the website.
1. About Well Life Sense
Well Life Sense operates an online store offering products across lifestyle categories, including pet supplies, fashion, clothing, accessories, and related products.
Our store is hosted using Shopify, which provides the ecommerce platform used to display products and process transactions.
2. Eligibility
You must have the legal capacity to enter into a binding agreement in your jurisdiction to place an order.
If you use the website on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
3. Account Information
When customer accounts are available, you are responsible for:
- Providing accurate and current information
- Keeping login credentials confidential
- Restricting unauthorized access to your account or device
- Notifying us promptly of suspected unauthorized activity
You are responsible for activity conducted through your account to the extent permitted by law.
4. Product Information
We aim to provide clear product descriptions, images, dimensions, materials, colours, sizing, and other information.
However:
- Screen settings can affect how colours appear
- Measurements may vary slightly
- Packaging may change
- Product images may include props or styling items that are not included
- Minor differences may occur between production batches
Customers are responsible for reviewing the product description, size guide, variant, colour, quantity, compatibility, and other relevant information before ordering.
5. Prices and Currency
Prices are displayed in [CAD / USD / the currency selected or shown at checkout].
Prices, discounts, availability, and promotions may change without notice, subject to applicable law.
Taxes, shipping costs, customs duties, import charges, and other applicable fees may be added at checkout or charged separately by relevant authorities.
6. Errors and Corrections
Information on the website may occasionally contain typographical errors, inaccuracies, or omissions relating to descriptions, prices, promotions, shipping charges, delivery estimates, or availability.
Where permitted by law, we may correct errors and update information. If an error materially affects an order already placed, we may contact the customer to provide available options.
7. Orders
Submitting an order is an offer to purchase the selected products.
An automated order confirmation acknowledges receipt of the order but does not necessarily mean the order has been accepted or shipped.
We may decline or cancel an order where reasonably necessary, including for:
- Product unavailability
- Pricing or listing errors
- Suspected fraud or unauthorized payment
- Quantity or geographic restrictions
- Violation of these Terms
- Legal or regulatory requirements
If payment has been collected for a cancelled order, the applicable amount will be refunded according to the original payment method, subject to payment-provider processing times.
8. Payment
You agree to provide valid, complete, and accurate billing and payment information.
Payment processing is handled by Shopify and applicable third-party payment providers. Their terms and privacy practices may also apply.
You represent that you are authorized to use the payment method submitted with the order.
9. Promotions and Discount Codes
Promotions may be subject to specific terms, including eligibility periods, minimum order values, product exclusions, usage limits, and geographic restrictions.
Unless otherwise stated:
- Discount codes cannot be combined
- Discounts cannot be applied retroactively
- Codes have no cash value
- Cancelled or refunded purchases may cause promotional benefits to be removed
10. Shipping and Delivery
Shipping destinations, costs, processing times, tracking, delays, customs charges, and delivery procedures are described in our Shipping Policy.
Delivery dates are estimates unless expressly stated otherwise as required by applicable law.
Risk of loss and legal title transfer according to applicable law, the shipping arrangement, and the circumstances of delivery.
11. Returns and Refunds
Eligible returns, exchanges, damaged-item claims, cancellations, and refunds are governed by our Return & Refund Policy.
Nothing in these Terms removes mandatory consumer rights provided by applicable law.
12. Acceptable Use
You may not use the website:
- For unlawful, fraudulent, abusive, or deceptive activity
- To violate intellectual-property, privacy, or other legal rights
- To distribute malware, harmful code, spam, or unauthorized advertising
- To interfere with website security, functionality, or availability
- To scrape, crawl, copy, or extract website data through unauthorized automated means
- To impersonate another person or misrepresent your identity
- To attempt unauthorized access to accounts, systems, or information
- To resell products in violation of applicable law or stated product restrictions
13. Intellectual Property
The website and its content—including branding, logos, graphics, photographs, videos, designs, text, layout, and software—are owned by or licensed to Well Life Sense and are protected by applicable intellectual-property laws.
You may use the website for personal, non-commercial shopping purposes. No content may be copied, reproduced, distributed, modified, published, sold, or commercially exploited without prior written authorization, except where permitted by law.
14. Reviews and User Content
If you submit a review, photograph, comment, testimonial, suggestion, or other content, you confirm that:
- You have the right to submit it
- It is accurate to the best of your knowledge
- It does not violate law or third-party rights
- It is not fraudulent, defamatory, threatening, obscene, or misleading
- It does not contain malicious code or unauthorized personal information
You grant Well Life Sense a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, adapt, and distribute submitted content for operating, promoting, and improving the store, subject to applicable law and our Privacy Policy.
15. Third-Party Services and Links
The website may include third-party tools, integrations, payment services, applications, links, or content.
We do not control third-party services and are not responsible for their availability, content, security, products, terms, or privacy practices.
Your use of third-party services may be governed by separate terms.
16. Disclaimer
To the maximum extent permitted by law, the website and its content are provided on an “as available” basis.
We do not guarantee that the website will always be uninterrupted, error-free, secure, or compatible with every device.
Product information is provided for general shopping purposes and should not be interpreted as medical, veterinary, legal, financial, or other professional advice.
17. Limitation of Liability
To the maximum extent permitted by law, Well Life Sense and its service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of the website or products.
Where liability cannot legally be excluded, it will be limited only to the extent permitted by applicable law.
Nothing in these Terms excludes liability or consumer remedies that cannot legally be excluded.
18. Indemnification
To the extent permitted by law, you agree to indemnify and hold Well Life Sense harmless from claims, losses, liabilities, and reasonable costs arising from your unlawful misuse of the website, violation of these Terms, or infringement of third-party rights.
19. Privacy
Our collection and handling of personal information are described in our Privacy Policy and Your Privacy Choices page.
20. Suspension and Termination
We may restrict or terminate access to the website or customer accounts when reasonably necessary to prevent fraud, security threats, unlawful activity, abuse, or material violations of these Terms.
21. Changes to These Terms
We may update these Terms to reflect changes to our services, practices, technology, or legal obligations.
The updated version will be posted on this page. Continued use of the website after an update constitutes acceptance to the extent permitted by law.
22. Severability
If any provision of these Terms is found unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
23. Entire Agreement
These Terms, together with the policies linked on the website, constitute the agreement governing use of the website and purchases from Well Life Sense, except where separate written terms apply.
24. Governing Law
These Terms are governed by the laws of [INSERT APPLICABLE PROVINCE, STATE, OR JURISDICTION], without limiting mandatory consumer rights available under applicable law.
25. Contact Information
Questions about these Terms may be sent to:
Email: info@welllifesense.com
Legal business name: [INSERT LEGAL BUSINESS NAME]
Business mailing address: [INSERT VALID BUSINESS MAILING ADDRESS]
We usually respond within 1–2 business days.