This Privacy Policy describes how Well Life Sense collects, uses, discloses, and protects personal information when you visit welllifesense.com, make a purchase, contact us, or otherwise use our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
Information We Collect
Depending on how you interact with the website, we may collect the following categories of information:
Contact Information
- Name
- Email address
- Telephone number, when provided
- Billing and shipping address
Order and Transaction Information
- Products purchased or considered
- Order number and order history
- Delivery and fulfilment information
- Returns, refunds, and customer-service requests
- Payment status and limited payment-related information
Payment information is generally processed by Shopify and the applicable payment provider. Well Life Sense does not necessarily receive or store complete payment-card details.
Account Information
If customer accounts are available, we may collect account login information, saved addresses, preferences, and account activity.
Device and Usage Information
When you use the website, information may be collected automatically, including:
- IP address
- Browser and device type
- Operating system
- Approximate location derived from technical information
- Pages viewed and links selected
- Referring website
- Session, cookie, and interaction information
Communications
We may collect information contained in emails, contact forms, reviews, support requests, surveys, or other communications sent to us.
How We Collect Information
We may collect information:
- Directly from you
- Automatically through cookies and similar technologies
- From Shopify and service providers that support the website
- From payment, fulfilment, shipping, analytics, advertising, fraud-prevention, and customer-service providers
- From publicly available sources where permitted by law
How We Use Personal Information
We may use personal information to:
- Operate and improve the website
- Process payments and orders
- Arrange fulfilment, shipping, tracking, returns, and refunds
- Provide customer support
- Communicate about orders, accounts, and service updates
- Personalize the shopping experience
- Measure website performance and understand customer interactions
- Prevent fraud, misuse, security incidents, and illegal activity
- Comply with legal, tax, accounting, and regulatory obligations
- Protect our customers, business, service providers, and legal rights
- Send marketing communications where permitted by law
Cookies and Similar Technologies
Our website and service providers may use cookies, pixels, tags, local storage, and similar technologies to:
- Keep the website functioning
- Remember preferences and cart contents
- Support authentication and security
- Measure traffic and performance
- Understand how customers interact with the website
- Support advertising and marketing where enabled and legally permitted
Available cookie and consent choices may depend on your location and the settings configured for the website.
How We Disclose Personal Information
We may disclose personal information to service providers and other parties when reasonably necessary to operate our business, including:
- Shopify
- Payment processors
- Suppliers and fulfilment partners
- Shipping carriers and logistics providers
- Cloud hosting and technology providers
- Analytics and performance providers
- Advertising and marketing providers, where enabled
- Customer-service and communication providers
- Fraud-prevention, security, accounting, legal, and compliance providers
Information may also be disclosed:
- When required by law, court order, or lawful government request
- To investigate fraud, misuse, threats, or security incidents
- To protect legal rights, property, customers, or public safety
- In connection with a merger, financing, acquisition, restructuring, or sale of business assets
- With your direction or consent
Shopify
Our store is hosted by Shopify. Shopify processes personal information to provide ecommerce, checkout, payment, security, analytics, and related services.
Shopify may process information in countries outside your place of residence. Its handling of personal information is governed by its own applicable privacy documentation and contractual terms.
Advertising and Analytics
Where enabled, we may use analytics and advertising services to measure website activity, understand marketing performance, and present relevant communications or advertisements.
These providers may collect device, cookie, browsing, interaction, and transaction-related information subject to our configuration, applicable law, and the provider’s own privacy practices.
Marketing Communications
Where permitted, we may send promotional emails or other marketing communications.
You may unsubscribe from marketing emails by using the unsubscribe link included in the message. Unsubscribing from marketing does not prevent us from sending transactional communications about orders, accounts, security, or customer-service matters.
Your Privacy Rights and Choices
Depending on your location and applicable law, you may have rights to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Withdraw consent where processing is based on consent
- Object to or restrict certain processing
- Receive information in a portable format where applicable
- Opt out of certain targeted advertising, sharing, or sale-related activities where legally required
- Submit a complaint to an applicable privacy authority
These rights may be subject to identity verification and legal exceptions.
To submit a request, contact info@welllifesense.com or use the available privacy request or opt-out tools on our website.
Children’s Privacy
Our services are not directed to children under the age required to provide valid consent in their jurisdiction. We do not knowingly collect personal information from children in violation of applicable law.
A parent or guardian who believes a child has submitted personal information may contact us.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, fraud prevention, accounting, tax, dispute resolution, and legal compliance.
Retention periods vary according to the type of information, our operational requirements, and applicable law.
Security
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
International Processing
Our service providers may process personal information outside your province, state, or country. As a result, information may be subject to the laws of the jurisdiction where it is processed.
Third-Party Websites
The website may contain links to third-party websites or services. We are not responsible for their content, security, or privacy practices. Review their privacy notices before providing information.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our practices, services, technology, or legal obligations.
The updated version will be posted on this page. Where appropriate, we may provide additional notice.
Contact Us
For questions or privacy requests, contact:
Email: info@welllifesense.com
Business or legal entity name: [INSERT LEGAL BUSINESS NAME]
Mailing address: [INSERT VALID BUSINESS MAILING ADDRESS]
We usually respond within 1–2 business days.