HELP CENTRE
How can we help?
Find clear answers about orders, shipping, returns, products, payments and customer support.
QUICK HELP
Find answers faster.
Browse common questions about ordering, delivery, returns, products and support.
FREQUENTLY ASKED QUESTIONS
Common questions, clear answers.
Find helpful information about shopping with Well Life Sense.
Orders
How do I know my order was received?
After checkout, you should receive an order confirmation email. If you do not see it, check your spam or promotions folder and confirm that the email address entered at checkout was correct.
Can I change or cancel my order?
Contact us as soon as possible at info@welllifesense.com. Changes or cancellations are not guaranteed once an order has entered processing or has shipped.
Where can I find my order number?
Your order number appears in your confirmation email and in any order-related messages sent by Well Life Sense.
Shipping
Where do you ship?
We currently ship to Canada and the United States.
How long does delivery take?
Processing and delivery times vary by destination, product and carrier. Please review our Shipping Policy for the latest information.
Will I receive tracking information?
When tracking is available, it will be sent by email after the order has been dispatched.
Why did my order arrive in more than one package?
Some products may be fulfilled separately depending on availability or fulfilment location. Separate tracking details may be provided.
Returns & Refunds
How do I request a return?
Email info@welllifesense.com with your order number, the item concerned and the reason for the request. Do not send an item back before receiving return instructions.
When will I receive my refund?
Approved refunds are issued after the returned item has been received and reviewed. Your bank or payment provider may require additional time to post the refund.
Are all items returnable?
Some products may be non-returnable for hygiene, safety, customization or final-sale reasons. Review our Return & Refund Policy for full eligibility details.
Products & Sizing
How do I choose the correct size?
Review the size guide and measurements shown on the product page before ordering. Product sizing can vary, so use the specific guide linked to the item.
Are product colours exactly the same as shown?
We aim to display colours accurately, but screen settings, lighting and production differences may affect how colours appear.
What should I do if an item arrives damaged or incorrect?
Contact info@welllifesense.com promptly with your order number and clear photographs of the product, packaging and shipping label.
Payments
What payment methods do you accept?
Available payment methods are displayed securely at checkout and may vary by location.
Is checkout secure?
Checkout is processed through Shopify and the available payment providers using secure payment technology.
Why was my payment declined?
A payment may be declined by the bank or payment provider. Check the billing details, available funds and card restrictions, or contact your financial institution.
Account & Support
Do I need an account to place an order?
Account requirements depend on the checkout options available on the website. When guest checkout is available, an account is not required.
How can I contact customer support?
Email info@welllifesense.com. We usually respond within 1–2 business days.
How can I unsubscribe from marketing emails?
Use the unsubscribe link included at the bottom of a promotional email.
No matching questions found.
STILL NEED HELP?
We’re here to help.
Send us your question and include your order number when your request concerns an existing order.