At Well Life Sense, we aim to provide clear and reliable information about the delivery of your order. This Shipping Policy explains where we ship, how orders are processed, and what to expect after placing an order.
Shipping Destinations
We currently ship to:
- Canada
- United States
We do not currently ship to destinations outside Canada and the United States.
Order Processing
Orders are generally processed within [X–X business days] after payment has been successfully confirmed.
Business days do not include weekends or public holidays. Orders placed during weekends, holidays, promotional periods, or periods of high demand may require additional processing time.
Processing time is separate from shipping and delivery time.
Estimated Delivery Times
Estimated delivery times after an order has been processed are:
- Canada: [X–X business days]
- United States: [X–X business days]
Delivery estimates are provided for guidance only and are not guaranteed. Delivery may be affected by the destination, carrier operations, customs processing, weather conditions, holidays, incorrect address information, or circumstances outside our reasonable control.
Shipping Costs
Shipping charges are [calculated at checkout / charged at a flat rate of $___ / free on orders over $___].
The applicable shipping charge will be displayed before the customer completes checkout.
Order Tracking
When tracking is available, customers will receive a shipping confirmation email containing a tracking number or tracking link after the order has been dispatched.
Please allow up to [X hours] for tracking information to become active after receiving the shipping confirmation.
Some orders may be delivered in more than one package. In that case, separate tracking information may be provided.
Multiple Shipments
Products in the same order may be shipped separately depending on product availability, supplier location, or fulfilment arrangements. Customers will not be charged additional shipping fees unless those charges were clearly displayed and accepted at checkout.
Customs, Duties and Import Charges
Orders shipped across an international border may be subject to customs duties, import taxes, brokerage charges, or other government fees.
These charges are [the customer’s responsibility / included where stated at checkout]. Well Life Sense does not control charges imposed by customs authorities.
Customers are responsible for complying with the import requirements of their delivery destination.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
To request an address correction, contact us at info@welllifesense.com within [X hours] of placing the order.
We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.
Additional shipping charges may apply when an order must be resent because the original address was incorrect, incomplete, inaccessible, or refused by the recipient.
Order Changes and Cancellations
To request a change or cancellation, contact us at info@welllifesense.com within [X hours] of placing the order.
Requests are not guaranteed. Once an order has been processed or dispatched, it may no longer be changed or cancelled.
Delayed Orders
Carrier delays can occasionally occur. If your order has not arrived within the estimated delivery period, please:
- Review the tracking information.
- Check that the shipping address provided was correct.
- Check with household members, neighbours, reception desks, or secure delivery areas.
- Contact the carrier when tracking identifies the carrier.
If additional assistance is required, contact us at info@welllifesense.com with your order number.
Lost Packages
If tracking has not updated for [X business days], or the package appears to be lost, contact us at info@welllifesense.com.
We may need to open an investigation with the carrier or fulfilment provider before determining the appropriate resolution.
Packages Marked as Delivered
If tracking shows that a package was delivered but it cannot be located, customers should first check:
- The delivery address on the order confirmation
- Mailboxes, entrances, porches, reception areas, parcel lockers, and other secure locations
- Household members, neighbours, building staff, or property management
- The carrier responsible for the delivery
Contact us promptly if the package still cannot be located. A delivered tracking status does not automatically establish eligibility for a refund or replacement.
Returned-to-Sender Orders
An order may be returned to the sender because of an incorrect address, failed delivery attempts, refusal, unpaid import charges, or failure to collect the package.
When a returned package is received and confirmed, we will contact the customer regarding the available options. Additional shipping costs may apply to resend the order.
Any refund will be handled according to our Return & Refund Policy and may exclude original shipping costs, return charges, duties, or other non-recoverable costs where permitted by applicable law.
Damaged or Incorrect Shipments
If an order arrives damaged, incomplete, or incorrect, contact us within [X days] of delivery at info@welllifesense.com.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging and shipping label where relevant
Please retain the product and all packaging until the request has been reviewed.
Contact Us
For shipping questions, contact:
Email: info@welllifesense.com
We usually respond within 1–2 business days.